Future State Blog

problem solving

Problem Solving is your Operations Superpower

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🔊 Do you Problem Solve in your business❓ If you are not, you are missing out on the savings and improvements it can bring. Even when you don’t think you…
business uncertainty

There will always be Business Uncertainty, and there is always something you can do about it

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🔊 They say necessity is the mother of invention. Needing to adapt to adapt in business in fundamental to success. While there is alot of business uncertainty still in the…
business assessment

Prognosis before Diagnosis is Malpractice

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While this is a medical term its every bit as relevant in business and how to prognose a business❓ ✅You conduct a business assessment As we know, things change so…
sales

Top 5 Sales Problems

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🔊 Sales is hard enough at the best of times, so why add Sales Problems to the mix Over the years, I’ve worked with many sales and marketing teams and…
sales

How To Close A Sale Without Closing

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🔊Do you ever wonder about how to close a sale? When I was young in my sales career I read everything you could about the sales tactics to close a…
sales

3 More Powerful Principles in Sales

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🔊 3  More Powerful Principles in Sales 🔊   I always say, sales is the most difficult part of business, the success of the business is completely dependent on sales! So…
Qualify

5 Qualifying Questions That Impact

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🔊 5 Qualifying Questions that impact 🔊  Getting meetings in sales is a skill in itself, then winning them is another challenge altogether! While I don’t like using the term…
handling-objection

How much do you cost?

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🔊 How much do you cost? - Sales objections part II 🔊 Following on from the last sales objection video. One of my networks asked me what is the best…
sales

The Strategy of Choice

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🔊 The Strategy of Choice 🔊  We all like a little choice but get confused when we have too much. How does this apply to your Price Strategy? 💥Well 1st…
Sales

Handling Sales Objections

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🔊 I’ll call you Back - The subtle sales objection 🔊  When I started sales, this comment by a prospect used to put shivers down my spine. It made me…
Sales Principles

3 Sales Principles – With great power comes great responsibility

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🔊 With great power comes great responsibility 🔊 So Spiderman’s Uncle Says and this is as relevant in Sales as it is in Marvel movies? I had a great conversation…
Planning for risk

How are you preparing for Business Risk?

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🔊 Everyone has a plan until they get punched in the face🔊  This is a great quote by Mike Tyson that I share a lot! Because it’s SO ON POINT…
Absorbing your Vision

Have you chosen the right Moonshot Vision?

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🔊 If you are not absorbing your Moonshot Vision, how do you know it’s the right one?🔊 Even when you’ve crunched all the numbers, how does it make you feel…
Strategy

What Strategy Advice Would You Take?

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🔊A question I get asked a lot 🔊 What strategy advice do you give companies when building a strategy? And that is a loaded question with so many variables, however……
Keep Moving Forward

Keep Moving Forward

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🔊 As we are saying goodbye to the end of the year we can always look forward with hope. One of my favourite sayings is to #keepmovingforward 🔊 Because even when…
Strategy

Strategy Cash Flow – What’s your Strategy?

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🔊 While Profits are great on paper - CASH FLOW is king on the ground.🔊 Managing Strategy Cash Flow in your business is like energy in your body, it’s the…
Strategy

67% of Well-formulated Strategies Fail Through Poor Execution

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🔊67% of well-formulated strategies fail through poor execution.🔊  That's why a lot of businesses are not achieving their goals. Strategy planning is a crucial element to lead to strong execution…
Strategy

Sun Tzu Got It Right With Is Strategy Canvas

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🔊 Tactics without strategy is the noise before defeat - Strategy without tactics is the slowest route to victory 🔊 Many people are familiar with the first part of this…
Scaling Your Business

If You Are Not Scaling Your Business – Be prepared to Fail

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🔊 If your business strategy doesn’t involve scale, be prepared to fail 🔊 But when it comes to scaling your business, what does the word scale mean? I always talk…
Principles

Commencing Your Strategy By Assessing Values & Principles

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🔊 Foundations must be set to achieve your strategy and this starts with your values & principles. Not just yours Your Teams & Your Business There are a number of…
Strategy Framework

Building a Strategy Framework

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🔊So what does a good strategy look like? 🔊 Well before you do anything you should consider building a Strategy Framework. As I always say, you can’t go running off…
Strategy Performance Management

Are you measuring your strategy performance?

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🔊 If you are not measuring your strategy performance, you are not going to achieve your strategy goals 🔊  A simple statement but so on point! Strategy performance management is…
80 20 Rule

The 80 20 Rule – Lack of Time is actually a lack of Priorities

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🔊Lack of Time is actually a Lack of PRIORITIES🔊 This is a powerhouse of a quote from Tim Ferriss all centered around a simple rule, the 80 20 rule. I’ve…
Business Issue

Don’t find fault, find a remedy – Henry Ford

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🔊Don’t find fault, find a remedy🔊  This is another powerhouse of a quote from Henry Ford. Business issues are part and parcel of business, they happen! There should be no…
Strategy Risk

Strategy Risk Is Real When You Get Punched In The Face

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🔊 Everyone has a plan until they get punched in the mouth 🔊 Mike Tyson captures this so well - there is always strategy risk It’s not just good enough…
Strategy

When You Don’t Create A Strategy Culture – Your Strategy Will Fail

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🔊If you don’t put people at the centre of your strategy - You are putting it at risk for failure  In fact, you need to create a strategy culture 🔊…
Process Mapping

The Power of Process Mapping

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🔊If you can’t describe what you do as a process, you don’t know what you are doing🔊 This is a powerhouse of a quote by W. Edwards Deming. The best…
Precise Business Strategy

Precise Business Strategies

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🔊 Strategy execution should be carried out with military precision 🔊 There is no point in having a great strategy and plan when you don’t execute it well. All elements…
Business Strategy Mistakes

Top 5 Business Strategy Mistakes

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❓ What strategy mistakes do you make? Or do you even have one? ❓ Over the years of helping companies grow their business, I have seen clear patterns when it…
Team Engagement

Team Engagement by Steve Jobs

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🔊 Great things in business are never done by 1 person, They are done by a team of people 🔊 This is Steve Jobs telling you how to do business.…
business issue

Why should avoid business issue in initial stage?

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​🔊 'It isn't the mountains ahead to climb that wear you out, it's the pebble in your shoe' Muhammad Ali. I love this quote on many levels both on a…
Moonshot Vision

If you don’t have a bold vision, why bother?

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🔊 If you’re VISION isn’t bold why bother? It needs to be a Moonshot Vision Whether it’s business or personal, life is all about being driven. That is driven by…
strategy-planning

Have you started your strategy planning for 2022?

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Have you started your strategy planning for 2022? Before you decide where you are going, you need to know where you are! WHY❓ If you just focus on where you…
pareto law

Pareto Law To Approve Customers

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“Far and away the best prize in life is a chance to work hard at work WORTH doing.” I love this quote from Theodore Roosevelt, while it is not a…
Journey of the business performance advisor

Journey Of The Business Performance Advisor

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I help companies generate more profits through systems thinking. I'm an author, recognized thought leader, listed in the top fifty most innovative companies in Ireland, and I've been on multiple…
Sustainable Growth For You And Your Business

Sustainable Growth For You And Your Business

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🔊Once you are satisfied with where you are, you are not there anymore🔊 This quote is by the legendary baseball player Tony Gwyn. And it resonates with me on both…
Business Process

A series of Business Processes

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Whether you like it or not or know it or not, your business is a system that consists of a series of business processes. And the choice is absolutely yours…
Sales and Systems

What is Sales & Systems?

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Sales & Systems are two of the most important words in doing business, especially in this new world. Sales systems are not just about WHAT you do, but HOW you…
Don't afraid of failure

Want to succeed? Don’t be afraid of failure

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"Don't be afraid of failure, you only have to be right once" I came across this quote this morning. It resonated with me on many levels. When I started out…
Master Practitioner Award

Honored With Master Practitioner Award

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To say I’m honored to achieve this Master Practitioner Award with a prestigious Tribe like All-Ireland Business Foundation is an understatement.  Reflecting on the past 3 years I’ve consistently been…
Success

Be Grateful – But Keep Your Eye on the Prize

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'Absorb what is done, improve what is not, Build a better Future' As we are saying goodbye to the end of year that has been arguably the strangest year in recent…

Your Strategy Execution

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Did you 'Execute' your strategy, as in kill it, through poor implementation? Or are you executing a plan with military precision? Kodak knew what was coming next, they had a…

Your Strategy Vision

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'Most Strategies fail as they are not ambitious enough...' Now that may sound contradictory to what you would think.. But when you think about it, it does make sense, on many levels.. What…
Strategy Building

Business Strategy – Where is the Starting Point?

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'Don't look to get it perfect before you start. Get it started and commit to continually improve' Business Strategy is a big word for many. And for many, it's knowing…
Strategy System Systems Thinking

Business Strategy should be military in execution

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Would you believe greater than 65% of companies don't understand what strategy means.. And my own experience would tell me the same.. A quote I love sharing with my customers…
Covid Problem Solving

Covid Crisis – The Art of Problem Solving

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Did you know that problem solving could improve your business performance by up to 35%? And that's during normal trading economies.   I have come across many situations where problem…
Covid Employee Experience

Covid Crisis – Employee Experience

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Statistics have shown that productivity has increased substantially since covid. But has job satisfaction?   In short the answer is no, and in fact, it has declined. I'm sure businesses…

Covid Crisis Management – Operations

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One of my favourite quotes for business is 'Work together to make it better' While I'm here talking about Operations.. there is no such thing as operations on it's own..…

Covid – Sales Funnel

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One of the main reasons businesses fail is a poor customer retention rate, and now more than ever is the time to learn how to hold on to them. I…

Covid Strategy

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There has never been a more important time to work on your strategy than today.. I’ve talked about about strategy in previous videos see here Here there is a series of…

Surviving Covid – Redefining your Business Model

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Many Media companies across the globe are now comparing the impact of Covid to that of the 2008 - 2009 global recession. I have avoided talking about Covid throughout this…

The Strategy of Continuous Improvement

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I always say 'If you are not improving you are going backwards' And the best signs of an engaged and contributing team is one that has a culture of continuous…

The Sales Dashboard

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There is a great saying 'What gets measured gets improved' But is that enough...? What happens if you are measuring the wrong things? You guessed it, you'll improve the wrong…

Leadership Scorecard

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I’ve talked about metrics in previous videos, the only difference here is developing a set of KEY metrics / balanced scorecard for a leadership view / role. I like the…

Forget Time Management – Manage your Energy

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We all have this image of strong leaders as being invincible, that no matter how stressful a situation, we look to leaders for support, guidance and direction. This is especially…

Leadership Commitment – The Difference between Knowing and Doing

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Mike Tyson has a great quote 'Everyone has a plan until they get punched in the face' .. How often do you as a leader get punched in the face?…

Building Knowledge in the System

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If I was to ask you have you built a simple and effective operating manual for your business, what would your answer be? More often than not, the answer I…

Building High Performing Teams

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As you are building your team(s) it's important to have a clear goal for what you want to achieve. At a high level, it should all be based around building…

Breaking the Silo Mentality

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A question I always get asked is how to break the Silo Mentality and way of working in a business and there are many answers to this question, it's not…

People Process Technology

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As you know, business is tough at the best of times, never mind the strange times we are currently living in and then trying to get everything in your business…

Employee Engagement & Effective Teams

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I always say that if you look after your team, they will look after your business AND customers. Another thing I say is that they can be your best assets…

The Value of a Collaborative Team Structure

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One of the biggest issues I see when implementing an organisational chart is that it's enabling the 'silo' mentality approach to business which can enable attitudes of 'Well that's not…

The Leader’s Role

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So  you are a leader.. do you ever wonder what your role should be? Are you doing the right things? Do you spend enough time with your team(s)? Should you…

Your People – Employee Engagement

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I've written about people and building winning teams many times before, and I can't ever state enough how important your team are for your business success. Your team can be…

How are you improving your Business Model Performance?

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So how is your business model? Or do you have one..? Whether you like it or not, or whether you know it or not, you have a business model, albeit…

Lessons in Sales

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One of the things I like to share with my customers is my mistakes and my lessons, so they don't have to. Mistakes are part of the journey of improvement,…

Systematic Sales – The Aftersales Process

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So you got the sale.. GOOD JOB!! I've been working in sales along time, under many different guises, and there isn't a better feeling in business then signing on the…

Metric Madness – How to develop Business Metrics

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So the dreaded metrics.. A question I always ask my clients is do they believe that the metrics they capture add value to their business? More often than not the…

Operational Effectiveness – Business Process Performance

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The process of improving business process performance should always be at the top of your agenda, as I keep saying, if you are not improving you are going backwards. In…

Managing your Cash flow or Profits?

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Should you improve Cashflow or Profits? This is a question I get asked very often and the answer is not always straight forward as they both matter. However sometimes one…

Sales System Accumulator

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Inevitably in sales, the powers that be will want to increase the amount of sales coming as these figures are always aligned to business growth for a multitude of reasons.…

The Power of Feedback in the Sales Funnel

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What would you say if I told you right now that I could reduce your Lead Generation costs by more than 20% and still achieve better conversions at no extra…

Breaking down the Sales Funnel

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Without a shadow of a doubt, sales is one of my favourite areas of business to work on, and specifically within the Sales System, the actual Sales Funnel. This starts…

Building a Valuable Business with Win Win Customers

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When you work with multiple customers, with multiple contracts you can very easily get lost in these customers. And yes you are providing a valuable service to your customers, however…

Concept Of Valuable Work

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Digging deeper in to the process of providing strong customer service, I want to share with you the 4 areas my clients continually improve upon to ensure they are doing…

Your Customer Service

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When I start working with new clients, one of the 1st questions I ask them is what is their vision and I always get an answer along the lines of…

Sales System Example

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So in the last video you learnt about breaking down the sales system. This video is really just an extension of the previous one where I actually break down a…

Breaking Down the Sales System

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Through my experience, I have worked on many processes and systems in many different verticals and while I've come across very bespoke and  intricate systems, generally the most complicated processes…

The System of Business

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Whether you like it or not or know it or know, your business is a system.. Your business is made up of lots of moving parts, steps that form processes,…

Pareto Problem Solving

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The 80 20 / Pareto Rule (Law of the Vital Few) has always played a role in my life, ever since my days of cramming for college exams. Ironically enough…

Becoming a Value based Business – Becoming Lean

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When I initially engage with my clients, probably the most common theme I come across is that they want to scale their business. What that usually means in their mind,…

Understanding Business Value

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Business is difficult at the best of times and sometimes its very easy to be stuck IN your business, going into autopilot mode leading you to take you eye off…

Strategy Execution – Closing the GAP

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So you have your moonshot vision, you have built your plan, and you are confident in both.. but are you finished? There are a number of moving parts within a…

Building Your Strategy House of Excellence

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As I've stated in a number of previous blogs on Strategy, building a blockbuster vision for your business is not just about a having a great day offsite with your…

Turning the Strategy Vision into Reality

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One of the questions I get asked most about strategy is how do you go from vision to execution.. So many of my clients struggle with this part, however with…

Building the Strategy Vision

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Do you ever wonder why you are never achieving your true potential no matter how hard your business is working? And while there could be many reasons why this is…

Systems Thinking – 4 Step System for Business Success

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Business is never straight forward, is it? So many curve balls So many things to manage So many things that can go wrong So many variables out of your control…

Value Adding v Non Value Adding

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In lean we talk about 3 different types of Value Value Added Activities Unnecessary Non Value Added Activities Support Activities / Necessary Non Value Added Activities Without having to say…

The 8 Wastes of Lean

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Lean is all about improving process effectiveness and efficiency. So how do you do this the correct manner? Is it about cutting corners and taking shortcuts or even speeding the…

The 5 Lean Principles

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So what are the 5 Lean Principles? And, why should we follow them? Well firstly, they are designed to keep a business honest and focused in the right direction. They…

The 8 Wastes that Block Continuous Improvement

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  Continuous Improvement is all about improving process effectiveness and efficiency. So how do you do this the correct manner? Is it about cutting corners and taking shortcuts or even speeding…

Value v Non Value

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In Continuous Improvement we talk about 3 different types of Value Value Added Activities Unnecessary Non Value Added Activities Support Activities / Necessary Non Value Added Activities Without having to say…

The 5 Value Principles

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So what are the 5 Value Principles? And, why should we follow them? Well firstly, they are designed to keep a business honest and focused in the right direction. They…

The Concept of Continuous Improvement

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Continuous Improvement has been around for a lot longer than people realize. In fact, many businessmen were using what we consider "Continuous Improvement" today long before it was called Continuous Improvement.…

Is it really about People Management?

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Throughout the years I have worked with many businesses, and I always come to the same conclusion, while business structure is paramount, it is only the vehicle that drives performance…

Influence in Business, should it be the Goal?

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It always fascinates me the many different ways that you can actually achieve things in business. So many leaders, so many styles. Along with that, there are so many variables,…

The Positive Problem

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How many times have you reached a brick wall when it comes to making improvements with your team, your processes and your customers? While continuous improvement should be at the…

Productivity Hacks

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Business can be tough at the best of times, so why make it tougher? In today's post I want to share with you my current Top 3 Productivity Hacks. See…

Business Performance

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The ability to align your business performance to your customer's values and requirements will determine the level of success you achieve for your business. It will also help you decipher between customers…

Change Management or Innovation??

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This is a question I get asked alot and I am sure it's also a question that you ask yourself on a regular basis. So many things in business change…

Continuous Improvement – Making Tomorrow Better than Today

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I think we can all agree that business can be tough at the best of times and it's always so important to stay one step ahead of market conditions and…

Priority Management + Energy Management = Time Management!

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I work with a lot of companies and entrepreneurs and it never ceases to amaze me how much energy people spend on trying to manage their time however the application…

Forget Time Management – What About Your ENERGY?

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“Everyone has a plan until they get punched in the mouth” Iron Mike Tyson And I believe the same holds true in business.. All it takes is one phonecall to…

Using Good Will as a SECRET WEAPON for Team Performance

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‘Team work divides the tasks and multiplies the success’ Whether you are a Business Leader or Change Agent, knowing how to stimulate strong team performance is your Secret Weapon. As…

How are YOU Developing YOUR Team Experience?

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"A person who feels appreciated will always do more that what is expected" One thing that I always stress in business is to make your team(s) feel part of something…

How are Your Supplier Relationships Working Out?

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 “Nowadays it’s supply chains that compete with supply chains” – Price Waterhouse Coppers Tell me, how are you current Supplier Relationships working out for you? Are you really looking for…

Do Your Customers Get Excited About YOUR Service?

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“We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a…

Why Creating a Systematic Sales Process should be Your Number 1 Priority

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“A cynic is a man who knows the price of everything, and the value of nothing.”― Oscar Wilde Sales is arguably the most important part of your business, and should…
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