Future State Blog

Be Grateful – But Keep Your Eye on the Prize

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'Absorb what is done, improve what is not, Build a better Future' As we are saying goodbye to the end of year that has been arguably the strangest year in recent…

Your Strategy Execution

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Did you 'Execute' your strategy, as in kill it, through poor implementation? Or are you executing a plan with military precision? Kodak knew what was coming next, they had a…

Your Strategy Vision

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'Most Strategies fail as they are not ambitious enough...' Now that may sound contradictory to what you would think.. But when you think about it, it does make sense, on many levels.. What…
Strategy Building

Business Strategy – Where is the Starting Point?

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'Don't look to get it perfect before you start. Get it started and commit to continually improve' Business Strategy is a big word for many. And for many, it's knowing…
Strategy System Systems Thinking

Business Strategy should be military in execution

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Would you believe greater than 65% of companies don't understand what strategy means.. And my own experience would tell me the same.. A quote I love sharing with my customers…
Covid Problem Solving

Covid Crisis – The Art of Problem Solving

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Did you know that problem solving could improve your business performance by up to 35%? And that's during normal trading economies.   I have come across many situations where problem…
Covid Employee Experience

Covid Crisis – Employee Experience

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Statistics have shown that productivity has increased substantially since covid. But has job satisfaction?   In short the answer is no, and in fact, it has declined. I'm sure businesses…

Covid Crisis Management – Operations

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One of my favourite quotes for business is 'Work together to make it better' While I'm here talking about Operations.. there is no such thing as operations on it's own..…

Covid – Sales Funnel

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One of the main reasons businesses fail is a poor customer retention rate, and now more than ever is the time to learn how to hold on to them. I…

Covid Strategy

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There has never been a more important time to work on your strategy than today.. I’ve talked about about strategy in previous videos see here Here there is a series of…

Surviving Covid – Redefining your Business Model

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Many Media companies across the globe are now comparing the impact of Covid to that of the 2008 - 2009 global recession. I have avoided talking about Covid throughout this…

The Strategy of Continuous Improvement

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I always say 'If you are not improving you are going backwards' And the best signs of an engaged and contributing team is one that has a culture of continuous…

The Sales Dashboard

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There is a great saying 'What gets measured gets improved' But is that enough...? What happens if you are measuring the wrong things? You guessed it, you'll improve the wrong…

Leadership Scorecard

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I’ve talked about metrics in previous videos, the only difference here is developing a set of KEY metrics / balanced scorecard for a leadership view / role. I like the…

Forget Time Management – Manage your Energy

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We all have this image of strong leaders as being invincible, that no matter how stressful a situation, we look to leaders for support, guidance and direction. This is especially…

Leadership Commitment – The Difference between Knowing and Doing

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Mike Tyson has a great quote 'Everyone has a plan until they get punched in the face' .. How often do you as a leader get punched in the face?…

Building Knowledge in the System

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If I was to ask you have you built a simple and effective operating manual for your business, what would your answer be? More often than not, the answer I…

Building High Performing Teams

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As you are building your team(s) it's important to have a clear goal for what you want to achieve. At a high level, it should all be based around building…

Breaking the Silo Mentality

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A question I always get asked is how to break the Silo Mentality and way of working in a business and there are many answers to this question, it's not…

People Process Technology

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As you know, business is tough at the best of times, never mind the strange times we are currently living in and then trying to get everything in your business…

Employee Engagement & Effective Teams

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I always say that if you look after your team, they will look after your business AND customers. Another thing I say is that they can be your best assets…

The Value of a Collaborative Team Structure

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One of the biggest issues I see when implementing an organisational chart is that it's enabling the 'silo' mentality approach to business which can enable attitudes of 'Well that's not…

The Leader’s Role

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So  you are a leader.. do you ever wonder what your role should be? Are you doing the right things? Do you spend enough time with your team(s)? Should you…

Your People – Employee Engagement

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I've written about people and building winning teams many times before, and I can't ever state enough how important your team are for your business success. Your team can be…

How are you improving your Business Model Performance?

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So how is your business model? Or do you have one..? Whether you like it or not, or whether you know it or not, you have a business model, albeit…

Lessons in Sales

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One of the things I like to share with my customers is my mistakes and my lessons, so they don't have to. Mistakes are part of the journey of improvement,…

Systematic Sales – The Aftersales Process

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So you got the sale.. GOOD JOB!! I've been working in sales along time, under many different guises, and there isn't a better feeling in business then signing on the…

Metric Madness – How to develop Business Metrics

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So the dreaded metrics.. A question I always ask my clients is do they believe that the metrics they capture add value to their business? More often than not the…

Operational Effectiveness – Business Process Performance

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The process of improving business process performance should always be at the top of your agenda, as I keep saying, if you are not improving you are going backwards. In…

Managing your Cash flow or Profits?

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Should you improve Cashflow or Profits? This is a question I get asked very often and the answer is not always straight forward as they both matter. However sometimes one…

Sales System Accumulator

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Inevitably in sales, the powers that be will want to increase the amount of sales coming as these figures are always aligned to business growth for a multitude of reasons.…

The Power of Feedback in the Sales Funnel

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What would you say if I told you right now that I could reduce your Lead Generation costs by more than 20% and still achieve better conversions at no extra…

Breaking down the Sales Funnel

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Without a shadow of a doubt, sales is one of my favourite areas of business to work on, and specifically within the Sales System, the actual Sales Funnel. This starts…

Building a Valuable Business with Win Win Customers

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When you work with multiple customers, with multiple contracts you can very easily get lost in these customers. And yes you are providing a valuable service to your customers, however…

Concept Of Valuable Work

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Digging deeper in to the process of providing strong customer service, I want to share with you the 4 areas my clients continually improve upon to ensure they are doing…

Your Customer Service

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When I start working with new clients, one of the 1st questions I ask them is what is their vision and I always get an answer along the lines of…

Sales System Example

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So in the last video you learnt about breaking down the sales system. This video is really just an extension of the previous one where I actually break down a…

Breaking Down the Sales System

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Through my experience, I have worked on many processes and systems in many different verticals and while I've come across very bespoke and  intricate systems, generally the most complicated processes…

The System of Business

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Whether you like it or not or know it or know, your business is a system.. Your business is made up of lots of moving parts, steps that form processes,…

Pareto Problem Solving

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The 80 20 / Pareto Rule (Law of the Vital Few) has always played a role in my life, ever since my days of cramming for college exams. Ironically enough…

Becoming a Value based Business – Becoming Lean

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When I initially engage with my clients, probably the most common theme I come across is that they want to scale their business. What that usually means in their mind,…

Understanding Business Value

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Business is difficult at the best of times and sometimes its very easy to be stuck IN your business, going into autopilot mode leading you to take you eye off…

Strategy Execution – Closing the GAP

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So you have your moonshot vision, you have built your plan, and you are confident in both.. but are you finished? There are a number of moving parts within a…

Building Your Strategy House of Excellence

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As I've stated in a number of previous blogs on Strategy, building a blockbuster vision for your business is not just about a having a great day offsite with your…

Turning the Strategy Vision into Reality

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One of the questions I get asked most about strategy is how do you go from vision to execution.. So many of my clients struggle with this part, however with…

Building the Strategy Vision

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Do you ever wonder why you are never achieving your true potential no matter how hard your business is working? And while there could be many reasons why this is…

Systems Thinking – 4 Step System for Business Success

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Business is never straight forward, is it? So many curve balls So many things to manage So many things that can go wrong So many variables out of your control…

Value Adding v Non Value Adding

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In lean we talk about 3 different types of Value Value Added Activities Unnecessary Non Value Added Activities Support Activities / Necessary Non Value Added Activities Without having to say…

The 8 Wastes of Lean

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Lean is all about improving process effectiveness and efficiency. So how do you do this the correct manner? Is it about cutting corners and taking shortcuts or even speeding the…

The 5 Lean Principles

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So what are the 5 Lean Principles? And, why should we follow them? Well firstly, they are designed to keep a business honest and focused in the right direction. They…

The 8 Wastes that Block Continuous Improvement

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  Continuous Improvement is all about improving process effectiveness and efficiency. So how do you do this the correct manner? Is it about cutting corners and taking shortcuts or even speeding…

Value v Non Value

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In Continuous Improvement we talk about 3 different types of Value Value Added Activities Unnecessary Non Value Added Activities Support Activities / Necessary Non Value Added Activities Without having to say…

The 5 Value Principles

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So what are the 5 Value Principles? And, why should we follow them? Well firstly, they are designed to keep a business honest and focused in the right direction. They…

The Concept of Continuous Improvement

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Continuous Improvement has been around for a lot longer than people realize. In fact, many businessmen were using what we consider "Continuous Improvement" today long before it was called Continuous Improvement.…

Is it really about People Management?

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Throughout the years I have worked with many businesses, and I always come to the same conclusion, while business structure is paramount, it is only the vehicle that drives performance…

Influence in Business, should it be the Goal?

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It always fascinates me the many different ways that you can actually achieve things in business. So many leaders, so many styles. Along with that, there are so many variables,…

The Positive Problem

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How many times have you reached a brick wall when it comes to making improvements with your team, your processes and your customers? While continuous improvement should be at the…

Productivity Hacks

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Business can be tough at the best of times, so why make it tougher? In today's post I want to share with you my current Top 3 Productivity Hacks. See…

Business Performance

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The ability to align your business performance to your customer's values and requirements will determine the level of success you achieve for your business. It will also help you decipher between customers…

Change Management or Innovation??

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This is a question I get asked alot and I am sure it's also a question that you ask yourself on a regular basis. So many things in business change…

Continuous Improvement – Making Tomorrow Better than Today

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I think we can all agree that business can be tough at the best of times and it's always so important to stay one step ahead of market conditions and…

Priority Management + Energy Management = Time Management!

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I work with a lot of companies and entrepreneurs and it never ceases to amaze me how much energy people spend on trying to manage their time however the application…

Forget Time Management – What About Your ENERGY?

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“Everyone has a plan until they get punched in the mouth” Iron Mike Tyson And I believe the same holds true in business.. All it takes is one phonecall to…

Using Good Will as a SECRET WEAPON for Team Performance

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‘Team work divides the tasks and multiplies the success’ Whether you are a Business Leader or Change Agent, knowing how to stimulate strong team performance is your Secret Weapon. As…

How are YOU Developing YOUR Team Experience?

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"A person who feels appreciated will always do more that what is expected" One thing that I always stress in business is to make your team(s) feel part of something…

How are Your Supplier Relationships Working Out?

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 “Nowadays it’s supply chains that compete with supply chains” – Price Waterhouse Coppers Tell me, how are you current Supplier Relationships working out for you? Are you really looking for…

Do Your Customers Get Excited About YOUR Service?

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“We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a…

Why Creating a Systematic Sales Process should be Your Number 1 Priority

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“A cynic is a man who knows the price of everything, and the value of nothing.”― Oscar Wilde Sales is arguably the most important part of your business, and should…

How Precise is YOUR Marketing Strategy?

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"Because its purpose is to create a customer, the business has two - and only two - functions: marketing and innovation. Marketing and innovation create value, all the rest are…

Do You Think Branding is Marketing?

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“Mass advertising can help build brands, but authenticity is what makes them last. If people believe they share values with a company, they will stay loyal to the brand.” –…
Communication Skills

Why I Focus on my Client’s Communication Skills – Foundations of Leadership

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"The single biggest problem in communication is the illusion that it has taken place" - George Bernad Shaw The most important skills in business, whatever level you are at, is…

How my Customers SUCCEED by Building WINNING Teams that WANT to Perform

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"If everyone is moving forward together, SUCCESS will look after itself" - Henry Ford If you want a successful business, doesn't it make sense to have successful people in your…

Why my Customers Succeed through Process Stability

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“We are what we repeatedly do. Excellence, then, is not an act, but habit.” – Aristotle This has to be one of my favourite quotes through life and business. Success…
Customer Pain Points

Problem Solving – How I Find My Customer’s Pain Points

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My Customer's Pain Points are some of the most costly activities in their business. This is not just relevant to my customers, pain points effect every business! Conducting formal Problem…

KPIs – ARE YOU MEASURING THE RIGHT THINGS?

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They say what gets measured gets improved, however is that good enough? I’ve worked with many businesses that live by measurement and KPIs, yet their performance is still below par,…

Your Future State Business Strategy & Performance in 5

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This is the 1st of a complimentary 11 part Your FUTURE STARE IN 5 Video series on how to develop successful strategies in your business. The starting point is always STRATEGY.…

Be Grateful but keep your eye on the Prize

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As we are saying goodbye to the end of year that has been arguably the greatest turning period in the economic crisis, I believe it’s time to be very grateful..…

Your Strategy Plan

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‘Vision without execution is Hallucination’ Thomas Edison Late last year with a project I had just completed, my client had called me to say they had a major problem with…

Your Business Strategy

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 “Tactics without strategy is the noise before defeat” – Sun Zu’s “The Art of War” While this is a quote from an ancient book based around military, and I believe…

The Priority of Time Management

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My last post started with “Everyone has a plan until they get punched in the face” Iron Mike Tyson And I am going to start with it again, as this…

Forget Time Management – Manage your Energy

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“Everyone has a plan until they get punched in the mouth” Iron Mike Tyson And I believe the same holds true in business.. All it takes is one phonecall to…

Prescription before Diagnosis is MALPRACTICE – Business Performance

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Have you heard this before? I’m sure you have, but maybe in when it comes to your personal health, however not in business. Having said that, would you believe the…

What Is Marketing Without Feedback?

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“Victorious warriors win first and then go to war, while defeated warriors go to war first and then seek to win.”  The Art of War - Sun Tzu  “So how…

Building an Effective Sales Funnel

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I’m sure most of you understand what a sales funnel is, however do understand what an effective sales funnel looks like? Or do you know where the sales funnel begins?…

Good Will – Your Secret Weapon!

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Whether you are a Business Leader or Change Agent, this is your Secret Weapon As a Change Agent, the more I work with businesses and leaders, I see that the…

Is it really about People Management?

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Throughout the years I have worked with many businesses, and I always come to the same conclusion, while business structure is paramount, it is only the vehicle that drives performance…

Calculating your True Cost of Service

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Have you ever calculated the True Cost of your Service? Or would you be afraid to? I have worked with many companies over the years and this is one area…

Fueling your SMART Goals

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We all know the widely used and successful method of making SMART Goals. And what I mean by SMART Goals is Specific Measurable Achievable Realistic Timely I have used them…

Process is KING – not Content

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Why Process? I hear a lot about Content is King these days no matter what area of business you are talking about… but is that really what we need? What…

Why are your Clients leaving you?

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What is Value? How do you define Value? They are 2 of the first questions I ask a new Client or what is the Value you are providing to your…
Sales Force

Sales Force

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“A cynic is a man who knows the price of everything, and the value of nothing.” ― Oscar Wilde So you have been improving and streamlining your internal operations, you should…

McDonalds Business Process

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You may think McDonalds sells reasonably good burgers, however is it gourmet food? I think we both agree that it’s not 5 Star, however they are the most successful Restaurant…

Business Productivity Hacks

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Business Productivity Hacks What you see below is a list of my favourite Business Productivity Hacks. As we all know, time in business is precious and the more valuable you treat…

Winning Teams

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Does your Business have a Winning Team? For those of you who love team sports, whether it’s soccer, basketball, rugby and those Irish warriors, GAA, I think it’s safe to…

Effective KPIs

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They say what gets measured gets improved, however is that good enough? I’ve worked with many businesses that live by measurement and KPIs, yet their performance is still below par,…

Leaders do the right things

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     “Managers do things right, leaders do the right things” Warren G Bennis This has to be one of my favourite quotes. I first heard Stephen Covey say this…

Lean for Business..never

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What is the goal of a business? To have genuinely happy customers To make good profits Develop good teams in all areas of your business Develop reliable suppliers To grow…

Lean Culture Shock

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Developing a Lean Culture is something that is on many Organizations Agenda these days, however why lean? Programs are set up to install and sustain lean & continuous improvement initiatives…

Lean Six Sigma Tug of War

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I have been getting a lot of questions of late discussing the difference between Lean and Six Sigma and I would like to clarify a few things because many people…

Groundhog Day – and your Chronic Problems?

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Do you every get sick and tired of the seeing the same problem cropping up time and time again? Does your team keep saying, ‘That’s just the way it is?’…

Lean as a Rapid Learning Tool

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So how can  you use Pareto in your Life? Alot of people ask me how flexible can Lean be and how far can it go. So here is an example…

Pareto’s 80 – 20 Rule & Problem Solving

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The Importance of Pareto and his 80 - 20 Rule “There is nothing so useless as doing efficiently that which should not be done at all”  Peter Drucker Click to Tweet Hands…

The 8 Wastes

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Lean is all about improving process effectiveness and efficiency. So how do you do this the correct manner? Is it about cutting corners and taking shortcuts or even speeding the…
Project Planning

The Problem with Project Planning

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PROJECT PLANNING IS A WASTE OF TIME Yes you heard it right. Project planning is a waste of time, why? Simply put it takes it up so much of it,…

Prioritising and Time Management

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So how do you prioritise a task so you can become effective with Time Management and thus your project or series of tasks? There are many different ways to do…

The importance of the 8 Wastes

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Lean is all about improving process effectiveness and efficiency. So how do you do this the correct manner? Is it about cutting corners and taking shortcuts or even speeding the…

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