I help companies generate more profits through systems thinking. I'm an author, recognized thought leader, listed in the top fifty most innovative companies in Ireland, and I've been on multiple…
đOnce you are satisfied with where you are, you are not there anymoređ This quote is by the legendary baseball player Tony Gwyn. And it resonates with me on both…
Whether you like it or not or know it or not, your business is a system that consists of a series of business processes. And the choice is absolutely yours…
Sales & Systems are two of the most important words in doing business, especially in this new world. Sales systems are not just about WHAT you do, but HOW you…
"Don't be afraid of failure, you only have to be right once" I came across this quote this morning. It resonated with me on many levels. When I started out…
To say Iâm honored to achieve this Master Practitioner Award with a prestigious Tribe like All-Ireland Business Foundation is an understatement. Reflecting on the past 3 years Iâve consistently been…
'Absorb what is done, improve what is not, Build a better Future' As we are saying goodbye to the end of year that has been arguably the strangest year in recent…
Did you 'Execute' your strategy, as in kill it, through poor implementation? Or are you executing a plan with military precision? Kodak knew what was coming next, they had a…
'Most Strategies fail as they are not ambitious enough...' Now that may sound contradictory to what you would think.. But when you think about it, it does make sense, on many levels.. What…
'Don't look to get it perfect before you start. Get it started and commit to continually improve' Business Strategy is a big word for many. And for many, it's knowing…
Would you believe greater than 65% of companies don't understand what strategy means.. And my own experience would tell me the same.. A quote I love sharing with my customers…
Did you know that problem solving could improve your business performance by up to 35%? And that's during normal trading economies. Â I have come across many situations where problem…
Statistics have shown that productivity has increased substantially since covid. But has job satisfaction? Â In short the answer is no, and in fact, it has declined. I'm sure businesses…
One of my favourite quotes for business is 'Work together to make it better' While I'm here talking about Operations.. there is no such thing as operations on it's own..…
One of the main reasons businesses fail is a poor customer retention rate, and now more than ever is the time to learn how to hold on to them. I…
There has never been a more important time to work on your strategy than today.. Iâve talked about about strategy in previous videos see here Here there is a series of…
Many Media companies across the globe are now comparing the impact of Covid to that of the 2008 - 2009 global recession. I have avoided talking about Covid throughout this…
I always say 'If you are not improving you are going backwards' And the best signs of an engaged and contributing team is one that has a culture of continuous…
There is a great saying 'What gets measured gets improved' But is that enough...? What happens if you are measuring the wrong things? You guessed it, you'll improve the wrong…
Iâve talked about metrics in previous videos, the only difference here is developing a set of KEY metrics / balanced scorecard for a leadership view / role. I like the…
We all have this image of strong leaders as being invincible, that no matter how stressful a situation, we look to leaders for support, guidance and direction. This is especially…
Mike Tyson has a great quote 'Everyone has a plan until they get punched in the face' .. How often do you as a leader get punched in the face?…
If I was to ask you have you built a simple and effective operating manual for your business, what would your answer be? More often than not, the answer I…
As you are building your team(s) it's important to have a clear goal for what you want to achieve. At a high level, it should all be based around building…
A question I always get asked is how to break the Silo Mentality and way of working in a business and there are many answers to this question, it's not…
As you know, business is tough at the best of times, never mind the strange times we are currently living in and then trying to get everything in your business…
I always say that if you look after your team, they will look after your business AND customers. Another thing I say is that they can be your best assets…
One of the biggest issues I see when implementing an organisational chart is that it's enabling the 'silo' mentality approach to business which can enable attitudes of 'Well that's not…
So you are a leader.. do you ever wonder what your role should be? Are you doing the right things? Do you spend enough time with your team(s)? Should you…
I've written about people and building winning teams many times before, and I can't ever state enough how important your team are for your business success. Your team can be…
So how is your business model? Or do you have one..? Whether you like it or not, or whether you know it or not, you have a business model, albeit…
One of the things I like to share with my customers is my mistakes and my lessons, so they don't have to. Mistakes are part of the journey of improvement,…
So you got the sale.. GOOD JOB!! I've been working in sales along time, under many different guises, and there isn't a better feeling in business then signing on the…
So the dreaded metrics.. A question I always ask my clients is do they believe that the metrics they capture add value to their business? More often than not the…
The process of improving business process performance should always be at the top of your agenda, as I keep saying, if you are not improving you are going backwards. In…
Should you improve Cashflow or Profits? This is a question I get asked very often and the answer is not always straight forward as they both matter. However sometimes one…
Inevitably in sales, the powers that be will want to increase the amount of sales coming as these figures are always aligned to business growth for a multitude of reasons.…
What would you say if I told you right now that I could reduce your Lead Generation costs by more than 20% and still achieve better conversions at no extra…
Without a shadow of a doubt, sales is one of my favourite areas of business to work on, and specifically within the Sales System, the actual Sales Funnel. This starts…
When you work with multiple customers, with multiple contracts you can very easily get lost in these customers. And yes you are providing a valuable service to your customers, however…
Digging deeper in to the process of providing strong customer service, I want to share with you the 4 areas my clients continually improve upon to ensure they are doing…
When I start working with new clients, one of the 1st questions I ask them is what is their vision and I always get an answer along the lines of…
So in the last video you learnt about breaking down the sales system. This video is really just an extension of the previous one where I actually break down a…
Through my experience, I have worked on many processes and systems in many different verticals and while I've come across very bespoke and intricate systems, generally the most complicated processes…
Whether you like it or not or know it or know, your business is a system.. Your business is made up of lots of moving parts, steps that form processes,…
The 80 20 / Pareto Rule (Law of the Vital Few) has always played a role in my life, ever since my days of cramming for college exams. Ironically enough…
When I initially engage with my clients, probably the most common theme I come across is that they want to scale their business. What that usually means in their mind,…
Business is difficult at the best of times and sometimes its very easy to be stuck IN your business, going into autopilot mode leading you to take you eye off…
So you have your moonshot vision, you have built your plan, and you are confident in both.. but are you finished? There are a number of moving parts within a…
As I've stated in a number of previous blogs on Strategy, building a blockbuster vision for your business is not just about a having a great day offsite with your…
One of the questions I get asked most about strategy is how do you go from vision to execution.. So many of my clients struggle with this part, however with…
Do you ever wonder why you are never achieving your true potential no matter how hard your business is working? And while there could be many reasons why this is…
Business is never straight forward, is it? So many curve balls So many things to manage So many things that can go wrong So many variables out of your control…
In lean we talk about 3 different types of Value Value Added Activities Unnecessary Non Value Added Activities Support Activities / Necessary Non Value Added Activities Without having to say…
Lean is all about improving process effectiveness and efficiency. So how do you do this the correct manner? Is it about cutting corners and taking shortcuts or even speeding the…
So what are the 5 Lean Principles? And, why should we follow them? Well firstly, they are designed to keep a business honest and focused in the right direction. They…
Continuous Improvement is all about improving process effectiveness and efficiency. So how do you do this the correct manner? Is it about cutting corners and taking shortcuts or even speeding…
In Continuous Improvement we talk about 3 different types of Value Value Added Activities Unnecessary Non Value Added Activities Support Activities / Necessary Non Value Added Activities Without having to say…
So what are the 5 Value Principles? And, why should we follow them? Well firstly, they are designed to keep a business honest and focused in the right direction. They…
Continuous Improvement has been around for a lot longer than people realize. In fact, many businessmen were using what we consider "Continuous Improvement" today long before it was called Continuous Improvement.…
Throughout the years I have worked with many businesses, and I always come to the same conclusion, while business structure is paramount, it is only the vehicle that drives performance…
It always fascinates me the many different ways that you can actually achieve things in business. So many leaders, so many styles. Along with that, there are so many variables,…
How many times have you reached a brick wall when it comes to making improvements with your team, your processes and your customers? While continuous improvement should be at the…
Business can be tough at the best of times, so why make it tougher? In today's post I want to share with you my current Top 3 Productivity Hacks. See…
The ability to align your business performance to your customer's values and requirements will determine the level of success you achieve for your business. It will also help you decipher between customers…
This is a question I get asked alot and I am sure it's also a question that you ask yourself on a regular basis. So many things in business change…
I think we can all agree that business can be tough at the best of times and it's always so important to stay one step ahead of market conditions and…
I work with a lot of companies and entrepreneurs and it never ceases to amaze me how much energy people spend on trying to manage their time however the application…
âEveryone has a plan until they get punched in the mouthâ Iron Mike Tyson And I believe the same holds true in business.. All it takes is one phonecall to…
âTeam work divides the tasks and multiplies the successâ Whether you are a Business Leader or Change Agent, knowing how to stimulate strong team performance is your Secret Weapon. As…
"A person who feels appreciated will always do more that what is expected" One thing that I always stress in business is to make your team(s) feel part of something…
 âNowadays itâs supply chains that compete with supply chainsâ â Price Waterhouse Coppers Tell me, how are you current Supplier Relationships working out for you? Are you really looking for…
âWe see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a…
âA cynic is a man who knows the price of everything, and the value of nothing.ââ Oscar Wilde Sales is arguably the most important part of your business, and should…
"Because its purpose is to create a customer, the business has two - and only two - functions: marketing and innovation. Marketing and innovation create value, all the rest are…
âMass advertising can help build brands, but authenticity is what makes them last. If people believe they share values with a company, they will stay loyal to the brand.â â…
"The single biggest problem in communication is the illusion that it has taken place" - George Bernad Shaw The most important skills in business, whatever level you are at, is…
"If everyone is moving forward together, SUCCESS will look after itself" - Henry Ford If you want a successful business, doesn't it make sense to have successful people in your…
âWe are what we repeatedly do. Excellence, then, is not an act, but habit.â â Aristotle This has to be one of my favourite quotes through life and business. Success…
My Customer's Pain Points are some of the most costly activities in their business. This is not just relevant to my customers, pain points effect every business! Conducting formal Problem…
They say what gets measured gets improved, however is that good enough? Iâve worked with many businesses that live by measurement and KPIs, yet their performance is still below par,…
This is the 1st of a complimentary 11 part Your FUTURE STARE IN 5 Video series on how to develop successful strategies in your business. The starting point is always STRATEGY.…
As we are saying goodbye to the end of year that has been arguably the greatest turning period in the economic crisis, I believe itâs time to be very grateful..…
âVision without execution is Hallucinationâ Thomas Edison Late last year with a project I had just completed, my client had called me to say they had a major problem with…
 âTactics without strategy is the noise before defeatâ â Sun Zuâs âThe Art of Warâ While this is a quote from an ancient book based around military, and I believe…
My last post started with âEveryone has a plan until they get punched in the faceâ Iron Mike Tyson And I am going to start with it again, as this…
âEveryone has a plan until they get punched in the mouthâ Iron Mike Tyson And I believe the same holds true in business.. All it takes is one phonecall to…
Have you heard this before? Iâm sure you have, but maybe in when it comes to your personal health, however not in business. Having said that, would you believe the…
âVictorious warriors win first and then go to war, while defeated warriors go to war first and then seek to win.â The Art of War - Sun Tzu  âSo how…
Iâm sure most of you understand what a sales funnel is, however do understand what an effective sales funnel looks like? Or do you know where the sales funnel begins?…
Whether you are a Business Leader or Change Agent, this is your Secret Weapon As a Change Agent, the more I work with businesses and leaders, I see that the…
Throughout the years I have worked with many businesses, and I always come to the same conclusion, while business structure is paramount, it is only the vehicle that drives performance…
Have you ever calculated the True Cost of your Service? Or would you be afraid to? I have worked with many companies over the years and this is one area…
We all know the widely used and successful method of making SMART Goals. And what I mean by SMART Goals is Specific Measurable Achievable Realistic Timely I have used them…
Why Process? I hear a lot about Content is King these days no matter what area of business you are talking about⌠but is that really what we need? What…
What is Value? How do you define Value? They are 2 of the first questions I ask a new Client or what is the Value you are providing to your…
âA cynic is a man who knows the price of everything, and the value of nothing.â â Oscar Wilde So you have been improving and streamlining your internal operations, you should…
You may think McDonalds sells reasonably good burgers, however is it gourmet food? I think we both agree that itâs not 5 Star, however they are the most successful Restaurant…
Business Productivity Hacks What you see below is a list of my favourite Business Productivity Hacks. As we all know, time in business is precious and the more valuable you treat…
Does your Business have a Winning Team? For those of you who love team sports, whether itâs soccer, basketball, rugby and those Irish warriors, GAA, I think itâs safe to…
They say what gets measured gets improved, however is that good enough? Iâve worked with many businesses that live by measurement and KPIs, yet their performance is still below par,…
   âManagers do things right, leaders do the right thingsâ Warren G Bennis This has to be one of my favourite quotes. I first heard Stephen Covey say this…
What is the goal of a business? To have genuinely happy customers To make good profits Develop good teams in all areas of your business Develop reliable suppliers To grow…
Developing a Lean Culture is something that is on many Organizations Agenda these days, however why lean? Programs are set up to install and sustain lean & continuous improvement initiatives…
I have been getting a lot of questions of late discussing the difference between Lean and Six Sigma and I would like to clarify a few things because many people…
Do you every get sick and tired of the seeing the same problem cropping up time and time again? Does your team keep saying, âThatâs just the way it is?â…
So how can you use Pareto in your Life? Alot of people ask me how flexible can Lean be and how far can it go. So here is an example…
The Importance of Pareto and his 80 - 20 Rule âThere is nothing so useless as doing efficiently that which should not be done at allâ  Peter Drucker Click to Tweet Hands…
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